Convince across channels with product knowledge and strengthen customer experiences

Online Expert Advice

Online expert advice strengthens the customer experience online and in the specialist stores

You are wondering which razor is best for you? You are wondering how you can achieve the best result with your epilator? Or you need tips and tricks for your fully automatic coffee machine? Often the purchase decision is difficult and requires support. A personal expert consultation at the POS best answers questions like these.

If you don't want to plan a stroll through the city, take a trip to the Internet and bring the world's largest shopping center into your living room. Via chat or video call, our expert advisors advise your customers, explain the product of their choice and answer questions about service and warranty processing. Our expert advisors always create a positive image of your brand with the customer, creating tangible brand experiences and measurable sales success for your product.

Virtual expert advice requires a more differentiated approach than advice at the POS. Just like at the touchpoint, every customer in the chatroom is different and needs a different level of attention in order to provide successful advice. Without facial expressions and gestures, virtual expert advice requires an even higher degree of empathy and tact.

With us, you can achieve a high quality of advice and service. We recruit the right sales personnel for your virtual expert advice. Please ask us!

We advise you with passion. PP for over 34 years.

Thorsten Radtke
Your Contact
+49 69 480008-0